Buyer Protection

What guarantees can I get?

Everyone who shops on CozyWow receives the following guarantees:


1 Full Refund If You Don’t Receive Your Order

You will get a full refund if your order does not arrive within the delivery time promised by us.


2 Refund Or Keep Items Not As Described

You can get a full refund if your item is significantly different from our description or you can choose a partial refund and keep the product.

How does Buyer Protection work?

When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. You are recommended to contact us before returning an item and we will reply as soon as possible.

Contact us:


Please send emails to us. Regarding what you need, which will be replied within 12 hours, 48 hours on weekends.

Phone: 1-323-275-9867

If we are not available, please try to contact us via LiveChat or leave us messages. We will reply you within 8 hours.

Living Chat: LiveChat

If we are not available online, please leave us messages and we will reply you within 8 hours.